Gerry did a great job unplugging our drain. He came on time and was very informative. I was disappointed I was unable to use my $77 coupon, but understood why our drain did not qualify once Jerry explained it to me and my wife. I will definitely use Root Hero again and hopefully we can request for Gerry to be our technician.
My wife (Alexandria DiDomizio) set an appointment for tiolet replacement and potential clogged drain. The tech (Gerry Chaffin) was both professional and personable! He displayed a true willingness to assist, while educating us on specifics about drains, flow, etc. At this stage, we are completely satisfied with our new toliet, and especially the service providef by Gerry!
I was having an inconsistent problem with my water heater. After looking things over Josef explained the possible causes and why he'd settled on one cause vs another as being the culprit (process of elimination). He is very knowledgeable and I appreciated the explaination of possible causes as well as an explanation of all options moving forward. He finds good quality solutions while keeping in mind a budget.
I broke an outside water spicket today, and called Rooter Hero. Their plumber showed up on time and walked me through every scenario. He even asked me if I wanted to watch the repair he would do and I did. He talked me through every part of this job and was very professional. Did I mention it was 108 degrees today. True professional, thank you Josef Yarmas for all your help and courtesy.
We have used this company twice now in the last 2 years for different things. They are amazing! Great prices (flat fees not hourly) and both the technicians we've had (coincidentally both named Isaac lol) have been wonderful. Isaac today was extremely polite and professional and we were very thankful to have him! Thank you for everything... we will def use them again, we cannot recommend them enough!
Gerry got here, walked me through why a lot of people who have come and gone, all never even looking inside after seeing something about our drains, and then gave me pricing for the repairs, which were a bit cheaper than I had expected. We talked while he worked, he was quick, friendly, and went about his way.